"Why Restaurants are quietly leaving Swiggy & Zomato ? Owners Speak Out." Part 2.
This is an AI-generated summary of “"Why Restaurants are quietly leaving Swiggy & Zomato ? Owners Speak Out." Part 2.” — a 1 min YouTube video by Krishna Onguru, published May 19, 2026. It condenses the full transcript into 8 key takeaways with clickable timestamps.
Summary
The video criticizes online food delivery platforms like Swiggy and Zomato for charging customers significantly higher prices than restaurant menus due to various fees, leading to a poor customer experience.
Key Points
- The video highlights a significant price discrepancy between restaurant menu prices and the higher costs customers pay when ordering through online food delivery platforms like Swiggy and Zomato.
- The speaker provides an example where a dish costing 250 rupees on the menu can result in a much higher final payment due to these platform charges.
- For instance, a fried fish biryani listed at 270 rupees on the menu costs 320 rupees when ordered online, demonstrating a substantial markup.
- These inflated online prices are attributed to various additional charges, including commission fees, base fees, and taxes imposed by the delivery platforms.
- Another illustration shows a 'double egg noodles' dish priced at 125 rupees on the menu, for which the customer ultimately paid 131 rupees through the online platform.
- The speaker expresses concern that these extra costs negatively impact customer satisfaction and the perceived value for money.
- The video suggests that the current system creates a 'monopoly' for food delivery platforms, leading to a poor experience for both customers and potentially restaurants.
- The speaker calls for a resolution to these issues, directly tagging 'Swiggy India' to address the 'worst experience' customers are facing.
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