"Why Restaurants are quietly leaving Swiggy & Zomato ? Owners Speak Out." Part 2.

Summary

Key Points

• —The video highlights a significant price discrepancy between restaurant menu prices and the higher costs customers pay when ordering through online food delivery platforms like Swiggy and Zomato. 0:23
• —The speaker provides an example where a dish costing 250 rupees on the menu can result in a much higher final payment due to these platform charges. 0:29
• —For instance, a fried fish biryani listed at 270 rupees on the menu costs 320 rupees when ordered online, demonstrating a substantial markup. 0:30
• —These inflated online prices are attributed to various additional charges, including commission fees, base fees, and taxes imposed by the delivery platforms. 0:41
• —Another illustration shows a 'double egg noodles' dish priced at 125 rupees on the menu, for which the customer ultimately paid 131 rupees through the online platform. 0:46
• —The speaker expresses concern that these extra costs negatively impact customer satisfaction and the perceived value for money. 1:17
• —The video suggests that the current system creates a 'monopoly' for food delivery platforms, leading to a poor experience for both customers and potentially restaurants. 1:34
• —The speaker calls for a resolution to these issues, directly tagging 'Swiggy India' to address the 'worst experience' customers are facing. 1:41