Welcome to IT Support | Google IT Support Certificate

Summary

Key Points

• There is a significant global shortage of skilled IT support professionals, with hundreds of thousands of jobs available and a growing need for accessible training solutions. 0:03
• The Google and Coursera IT Support Professional Certificate Program offers a flexible, hands-on way for individuals to learn the foundational skills required for entry-level IT support roles. 0:52
• The program's curriculum provides practical experience through dynamic labs and interactive exercises, mirroring real-world helpdesk scenarios. 1:04
• Upon completion, learners gain the opportunity to share their information with Google, Bank of America, and other top employers actively seeking entry-level IT support professionals. 1:17
• The program covers essential IT domains including technical support fundamentals, computer networking, operating systems, system administration and IT infrastructure services, and IT security. 1:54
• Learners can complete the certificate in approximately eight months by dedicating 8 to 10 hours per week, with the flexibility to learn at their own pace. 2:03
• Designed by real-world IT support professionals at Google, the content is developed by experts in operations, engineering, security, and systems administration. 2:43
• The program features insights from Googlers who share their career journeys, daily work experiences, interview tips, and personal obstacles they've overcome. 3:06
• A team of experienced instructors, all of whom have worked in IT support at Google, guide learners through the content step-by-step. 3:22